This was posted on the LS400 group on Facebook that I’m apart of the admin team.
-June 8th I decided to spend $570.45 and order Serial Nine UCF20 front upper control arms.
-June 12th I received an email saying it’s back ordered and the next run is in 4 weeks.
He stated “If that time frame wont work for you please let me know and we will figure it out”
I replied “no rush, just collecting parts for my build”
-July 8th I email “any update on the next batch?
The reply “These wont be ready to ship out for at least another 4 weeks. If this time frame will not work for you i can issue you a full refund.”
I replied “Yikes 4 weeks. I’ll take the refund since I could use the funds to buy some other things. I’ll probably get the arms from ya later when they are instock.”
-July 29th “Any idea on when ucf20 uca will be ready to ship?”
-August 5th Its been 53days since the email on June 12th. almost 8 weeks. No email of a refund. No email on status of arms.
I’m not a nagging customer. This has been my experience so far. If you plan to order from them I highly suggest you email them first. If I would have known I’d been waiting this long with the lack of customer service I would have bought expensive arms from Japan or talked to Figs about making some. I’ll shoot at email in the morning and see if I get a reply in 48 hrs of the email. If not I will be disputing my Paypal transaction.
Serial Fucking Nine! its their slogan…
*Update* Got an email. They are in the middle of production of items but after they weld the probably send them out to get coated. Guesstimated time 3 weeks or more. They offered refund. and I replied I’d like refund.
**Update** Refund received.
***Apology from S9***
“Casey Dengmanivanh We at SERIALNINE are very sorry for the confusion, I misread your July 8th E-mail and thought you still wanted to wait. We have fully refunded you now. Sorry again.
We always offer a full refund if the product is back ordered and the time frame doesn’t work for the customer. Thanks for the constructive criticism guys, we are striving to continually improve our communication and customer service.
Thanks Kevin”
